The quality of Grant Thornton’s service provision meets the highest possible standards.
Grant Thornton has an extensive system of organisation-specific procedures and behavioural guidelines. Both internally and externally we apply strict quality standards. Based on these, Grant Thornton received, among others, its WTA licence from the Dutch Financial Markets Authority (Autoriteit Financiële Markten, AFM).
Grant Thornton’s professionals go to every length to optimally carry out your assignment. If, nevertheless, you are not satisfied, we very much value you sharing your comments or complaint with us. This enables us to search for a solution together and carry out possible improvements.
Because Grant Thornton takes complaints very seriously, we have developed a complaints procedure. You can view this here [ 283 kb ].
You can also report a complaint, in writing, or by email to:
Attn. the Board
2400 CG Alphen aan den Rijn
Grant Thornton has a Whistleblower Policy under Article 27 of the Code for Accountants Organisations (Verordening Accountantsorganisaties, VAO) and the Whistleblowers Authority Act.
Confidential advisor within the meaning of the Whistleblower Policy is Mr J.W.M. (John) van der Meer. Mr. Van der Meer has been associated with the Grant Thornton organisation for almost 25 years as an employee and partner. And has been active as an independent advisor / confidant at family businesses since 2013. Mutual trust is very important in this position. All reports and consultations will therefore be treated in strict confidence.
You can send a report to Mr Van der Meer to firstname.lastname@example.org